Sablono Support

Mario Samson

David Jung

Florian Meichsner

Answers to the most commonly asked questions by Sablono customers

FAQs & Troubleshooting 

Get to Know the World's First Construction Execution Platform

What is Sablono?

What is the first step to get started on Sablono?

What are the costs and fees for using the Sablono Construction Execution Platform for my Project and Business?

How much does it cost to use Sablono?

Is my (project) data stored securely?

What information is needed to set up a project, and how long does it usually take?

Learn everything about data security, hosting and compliance of the Sablono platform

Is my data on Sablono hosted in a secure way?

What are the system requirements for using Sablono?

Is Sablono BIM compatible?

Are there any training opportunities for me and my colleagues?

How do I create a project on Sablono?

Where do the Activities come from?

How can I record the progress of my construction site with Sablono mobile?

What options does Sablono offer for assigning (access) rights?

Sablono Password Requirements

An FAQ about how Sablono can support our clients to achieve the UK government's new Part L requirements for Geolocation photos.

FAQ: UK Government's New Part L Rules on Geo Location in Construction Photos

General frequently asked questions before using Sablono

General FAQs

I forgot my password. What do I do?

When trying to log in, a Login failed unexpectedly error is displayed with a User is not confirmed message below

How to solve login failed "User is not confirmed"

Here you will find solutions if you are not receiving Sablono emails

Troubleshooting Problems Receiving Sablono Emails

How to handle user email address changes

Jorge Mora

Frequently asked questions about difficulties using Sablono

Troubleshooting FAQs

Sablono Website

Sablono Platform

Recent Updates

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.