Sablono Support

Mario Samson

David Jung

Florian Meichsner

Answers to the most commonly asked questions by Sablono customers

FAQs & Troubleshooting 

Get to Know the World's First Construction Execution Platform

What is Sablono?

What is the first step to get started on Sablono?

What are the costs and fees for using the Sablono Construction Execution Platform for my Project and Business?

How much does it cost to use Sablono?

Is my (project) data stored securely?

What information is needed to set up a project, and how long does it usually take?

Learn everything about data security, hosting and compliance of the Sablono platform

Is my data on Sablono hosted in a secure way?

What are the system requirements for using Sablono?

Is Sablono BIM compatible?

Are there any training opportunities for me and my colleagues?

Where do the Activities come from?

How can I record the progress of my construction site with Sablono mobile?

What options does Sablono offer for assigning (access) rights?

Sablono Password Requirements

An FAQ about how Sablono can support our clients to achieve the UK government's new Part L requirements for Geolocation photos.

FAQ: UK Government's New Part L Rules on Geo Location in Construction Photos

General frequently asked questions before using Sablono

General FAQs

Everything you need to know about your 30-day Sablono Trial

Jorge Mora

Everything you need to know about your Sablono Trials

Trials & Subscriptions FAQs

I forgot my password. What do I do?

When trying to log in, a Login failed unexpectedly error is displayed with a User is not confirmed message below

How to solve login failed "User is not confirmed"

Here you will find solutions if you are not receiving Sablono emails

Troubleshooting Problems Receiving Sablono Emails

How to handle user email address changes

Frequently asked questions about difficulties using Sablono

Troubleshooting FAQs

Sablono Website

Sablono Platform

Recent Updates

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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