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How to solve login failed "User is not confirmed"
How to solve login failed "User is not confirmed"

When trying to log in, a Login failed unexpectedly error is displayed with a User is not confirmed message below

Jorge Mora avatar
Written by Jorge Mora
Updated over a week ago

Follow these steps to solve it:


1. Check inbox for confirmation email, if it is not there, also check the spam folder. The email subject should be “Please verify your email” and sent by support@sablono.com

2. If the link is already expired, request new verification code via email. Keep this window open as a further action will be done here in the last step. ​

3. You should receive an email with a 6 digits code ​
​

4. In the window of the first expired link, we will edit the URL of the webpage and replace the last digits shown after “Code=” with the six digits code number we’ve received by email.

After pressing enter to refresh the page, it should display a message confirming that your account has been successfully verified.

If somehow this still does not solve the problem, please contact our support team via our platform chat or by sending an email to support@sablono.com.

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