We always try to deliver the most robust software. Still it may happen that you are having troubles using our Today app. Before contacting our customer support you may try to resolve these issues by following this simple steps:

  1. Make sure that you are using the newest version of the app. To check this please open the App-/Playstore and search for 'Sablono Today'. If an update is available please download and install it. Afterwards try using the app again.
  2. Sometimes it might help to shut down the application and start it again. To do this please open the menu showing all running apps (iOS: 2x home button, Android: button left of the home button) and close Sablono Today by swiping.
  3. If you are experiencing connection problems please try to re-connect your device to the network you are using. To do this please activate the flight mode of your device for a few seconds. Afterwards deactivate it again and try to use Today.
  4. If you have isseus in uploading pics from your gallery to Today App, make sure that you gave the permission to the app to access your camera and the file on your phone. 
  5. If none of this solved your issue, please gather the following information of your mobile device and contact us at support@sablono.com. We will gladly help you!
  • Is Wi-Fi used while downloading a project?
  • Device type
  • BrandModel
  • Operating software
  • RAM size
  • ROM size
  • Available memory size in the device
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