We always try to deliver the most robust software. Still, it may happen that you are having trouble using our Sablono app. Before contacting our customer support you may try to resolve these issues by following these simple steps:

  1. Make sure that you are using the newest version of the app. To check this please open the App-/Playstore and search for 'Sablono'. If an update is available please download and install it. Afterward, try using the app again.
  2. Sometimes it might help to shut down the application and start it again. To do this please open the menu showing all running apps (iOS: 2x home button, Android: button left of the home button) and close the Sablono app by swiping.
  3. If you are experiencing connection problems please try to re-connect your device to the network you are using. To do this please activate the flight mode of your device for a few seconds. Afterward, deactivate it again and try to use Sablono.
  4. If you have issues in uploading pics from your gallery to the Sablono App, make sure that you gave the app permission to access the camera and files on your phone. 
  5. If none of this solved your issue, please gather the following information of your mobile device and contact us at support@sablono.com. We will gladly help you!
  • Is Wi-Fi used while downloading a project?
  • Device type
  • Brand model
  • Operating software
  • RAM size
  • ROM size
  • Available memory size in the device
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